SURVEY RESEARCH
In designing survey research programs, we work very closely with clients to plan all aspects of the process. After clarifying the intentions of the survey, we craft the instrument to insure that it does what it is intended to do, carefully define the survey items which will lead to real and actionable outcomes, choose how best to introduce the survey instrument to the intended respondents, and determine the kinds of analyses and report format needed by out client.
All of our reports, from a top line executive summary to a complete and highly detailed report with extensive statistics, are clear and focused upon the original intention of the survey.
At Matrix we understand that people in any organization can become disillusioned by repeatedly completing surveys which seem to have no meaningful effect, or by not learning how the information they provided was useful to the organization. We have sometimes heard directly from employees that they are “surveyed out,” frustrated that they have put their time into completing a survey which had no discernable effect, and sometimes even more disturbing to them, that they “never even learned what the results of the survey were.” Consequently, they have a bad taste for participating in such processes. We firmly believe that careful planning of the entire survey process and thoughtful survey implementation and reporting avoids this outcome. We strongly value not leaving survey respondents feeling that they wasted their time “again,” thus preventing a negative outcome which can produce unforseen future results.
Matrix designs and implements both web enabled and traditionally administered surveys for a wide range of organizational assessment and development applications:
All of our reports, from a top line executive summary to a complete and highly detailed report with extensive statistics, are clear and focused upon the original intention of the survey.
At Matrix we understand that people in any organization can become disillusioned by repeatedly completing surveys which seem to have no meaningful effect, or by not learning how the information they provided was useful to the organization. We have sometimes heard directly from employees that they are “surveyed out,” frustrated that they have put their time into completing a survey which had no discernable effect, and sometimes even more disturbing to them, that they “never even learned what the results of the survey were.” Consequently, they have a bad taste for participating in such processes. We firmly believe that careful planning of the entire survey process and thoughtful survey implementation and reporting avoids this outcome. We strongly value not leaving survey respondents feeling that they wasted their time “again,” thus preventing a negative outcome which can produce unforseen future results.
Matrix designs and implements both web enabled and traditionally administered surveys for a wide range of organizational assessment and development applications:
- Employee satisfaction or attitude assessment
- Customer/client satisfaction
- Organizational policy concept testing, including employee feedback and reactions to newly implemented and/or anticipated organizational changes
- Investigation and comparison of targeted problem areas in all or part of an organization (such as investigating staff turnover at a particular site or within a particular job title)
- Investigation and comparison of key organizational performance variables (various organizational functions and characteristics) (e.g. sales, turnover rates, absenteeism, health care utilization, morale related issues) across work sites, thus collecting information or clarifying salient factors for further study or change initiatives
- Maximizing organizational performance by making comparisons and differentiating highly effective work sites from problem sites by surveying salient outcome related, organization specific factors
- Rapidly obtaining a broad sample of data from a group of interest as a precursor to focus groups, thereby allowing more efficient drilling down into specific results in the group